Who We Are

Hussein Kermally

Managing Partner

Meet Hussein, our visionary CEO and leader at the forefront of our innovative solutions. With over 8 years of invaluable experience in the Salesforce ecosystem, Hussein has served as a Senior Consultant, Engagement Manager, and Practice Lead at Cloudloop.

Hussein’s expertise extends across a spectrum of roles, including delivering over 100 solutions on the Salesforce.com Platform. He possesses a keen eye for designing and architecting custom applications, ensuring each solution is tailored to perfection. Hussein specializes in streamlining the customer experience (CX) and integrating systems seamlessly.

His mastery encompasses diverse areas, including Marketing Tools, ERP, Financial systems, QMS, and proprietary systems, creating cohesive and efficient ecosystems for our clients. Under Hussein’s leadership, our company is guided by innovation, technological advancement, and commitment to excellence. His ability to navigate the complexities of the Salesforce ecosystem, coupled with his talent for assembling and nurturing high-performing teams, shapes our organization’s success.

James Leung

Delivery Manager, Partner

James is our dedicated Delivery Manager with a remarkable track record of overseeing and delivering over 45 successful Salesforce implementations. James is a seasoned Salesforce Consultant known for achieving consistently high Customer Satisfaction (CSAT) scores and is well-versed in multiple Salesforce core platforms, add-on features, and integrations, including Sales, Service, Health, CPQ, Experience, NPSP, Inbox, Einstein, Doc Gen, E-Signature, and more.

His deep understanding of these intricacies allows him to offer tailored solutions that cater to diverse client needs and industry requirements. At the heart of our operations, James oversees all projects with unwavering dedication.

He supports and manages all projects throughout the entire delivery methodology and lifecycle, ensuring a seamless process right from conceptualization to implementation. His commitment to client and team satisfaction is unparalleled, guaranteeing that every project is executed with precision and excellence.

Harpeet (Harp) Aujla

Engagement Manager

Harp is a thoughtful and results-driven Engagement Manager who brings over a decade of experience bridging the gap between clients and delivery teams. With a background spanning business analysis, enterprise CRM platforms, and technical project oversight, Harp ensures every Cloudloop engagement runs smoothly from discovery through to delivery.

Known for his calm presence, strategic thinking, and ability to connect with stakeholders at every level, Harp plays a key role in driving successful outcomes and long-term partnerships. His steady leadership helps our clients feel confident and supported—no matter how complex the challenge.

Findlay (Fin) Hilchie

Head of Strategy and Operations

I’m a partnership and growth leader with a focus on building scalable teams, deep partner ecosystems, and communities that actually mean something. My career has spanned startups, scale-ups, and service firms — always with an eye on long-term value, strong relationships, and a culture that supports both people and performance.

At Cloudloop, Findlay serves as Head of Partnerships and a member of the Senior Leadership Team, where he helps shape company direction, drive growth strategy, and support our people. He also launched Cloudloop Academy, an 8-week course designed to give new talent hands-on Salesforce consulting and discovery skills — part of our 1% community pledge.

Along the way, Findlay worked on exit planning, helped scale teams, run marketing campaigns, coached staff, and pushed for the kind of environment he has always wanted to work in. He holds strong opinions loosely, lead with curiosity, and believe that great partnerships — internal and external — are how everything moves forward.

Kayla Matson

Operations Lead

Kayla is Cloudloop’s Operations Lead; a dynamic organizer and all-around problem solver who thrives on bringing order, energy, and empathy to every facet of the business. With over 10 years in the tech industry and 3.5 years of experience leading operations at a boutique system integrator, she’s no stranger to balancing the moving parts that make a growing consultancy tick.

Her background spans marketing, partner programs, go-to-market planning, and event logistics—making her a true utility player across Cloudloop’s internal operations and partner ecosystem. Whether she’s coordinating a cross-team initiative or stepping into an unexpected gap, Kayla’s mantra is simple: if something needs doing, she’s already on it.

When she’s not orchestrating behind the scenes, you’ll likely find Kayla at a live concert, doting on her cat, or planning her next great night out with friends.

Jean Camalionti

Solutions Architect

Jean is our Technical Consultant, bringing many years of expertise across various Salesforce Clouds and applications, including Sales, Service, CPQ, Pardot, Health, Experience Cloud and Tableau. Jean excels in harnessing the power of Salesforce features like Agentforce, Bot, Inbox, and Forecasting, acting as an automation specialist while adhering to best practices and simplicity in approach. His understanding of Salesforce intricacies ensures seamless project execution, providing clients with innovative and effective solutions that meet their unique needs.

Jean’s proficiency extends beyond Salesforce, having served as an ETL developer for multiple BI tools. Additionally, Jean has a strong background as a Database Administrator, showcasing a well-rounded skill set that adds immense value to our team. With Jean on board, our team is empowered to exceed all expectations and drive a transformative change in the technology landscape.

Asad Quasim

Senior Technical Consultant

Asad is a Salesforce SME with deep experience in Rev/Sales Ops and Consulting. Asad specializes in translating complex business needs into simple, scalable, and flexible Salesforce solutions. His knowledge of the Salesforce platform spans across span across Sales Could, Service Cloud, Experience Cloud, Salesforce DevOps, Low Code Automations (Apex Vs Low Code), CPQ, Forecasting & Reporting. His specialty lies in assisting clients leverage the platform's abilities to scale their business process, and un-complicating solutions that may otherwise add to technical debt.

When he’s not optimizing workflows and building impactful solutions, Asad enjoys pottery, hiking, reading, savouring great food, and exploring fascinating non-tech innovations from around the world.

Yun Ting (Lily) Lin

Senior Technical Consultant

In her 6 years of Salesforce IT consulting practice, Lily focuses on serving clients from industries of manufacturing, financial services, health care, and legal services.

Her previous working experience in sales, marketing and customer service have led to better understanding of businesses and customer needs, as well translating business requirements into functional designs.

Lily's positive attitude and growth mindset have consistently driven personal and professional growth, while also boosting team morale.

She is a “go-getter” who always finds solutions to problems.

Vishal Hegde

Technical Consultant

Vishal is a rising star on the Cloudloop team, bringing fresh energy, curiosity, and a sharp analytical mindset to every project he supports. With a background in Business Technology Management and hands-on experience with Salesforce and data tools, Vishal is quickly building a strong foundation in digital transformation and client delivery.

Eager to learn and unafraid to ask the right questions, he’s already proving to be a reliable contributor—helping the team stay organized, insightful, and ready to adapt. Whether he’s supporting a client rollout or diving into process optimization, Vishal brings focus, humility, and hustle to everything he does.

Craig MacRae

Lead Project Manager

Craig is a seasoned Project Manager with over 7 years of experience turning complex ideas into successful, scalable solutions.

His strengths span relationship management, process strategy, technical coordination, and data-driven decision-making—all underpinned by a focus on efficiency, creativity, and collaboration. Craig’s approach brings structure and agility to Cloudloop’s project delivery, while also fostering a positive, team-oriented work environment.

Outside of work, you’ll find him golfing, hiking with his wife Andrea, or crafting his next D&D campaign—each hobby bringing fresh energy and perspective to his professional life.

Melanie Oakie

Project Manager

Melanie is a sharp, results-driven Project Manager who blends dry humor with an unshakable sense of accountability. She’s known for her ability to cut through complexity, keep teams aligned, and push for the right outcomes; with clarity, empathy, and just the right dose of wit.

Before joining Cloudloop, Melanie built her reputation leading delivery and analysis efforts across finance, consulting, and technology, where she honed her knack for turning big ideas into structured, achievable plans. Her communication style is direct, insightful, and occasionally hilarious, and keeps everyone both focused and engaged.

Outside of work, Melanie proudly embraces her inner nerd. She’s helped organize live comedy events and conventions across Atlantic Canada, bringing the same creativity and community spirit she brings to every Cloudloop project.