Field Trip takes a personalized approach to mental wellness; they treat people not patients. Field Trip blends legal psychedelic-enhanced therapy, mindfulness, and self-care over a series of sessions with trained psychotherapists. All in an environment designed to foster a feeling of safety and comfort that promotes healing
Field Trip Health had decentralized patient care processes that made it difficult to provide the level of care that they wanted to provide to people. They needed to lay a foundation to be able to scale as they grew across North America and Europe and provide more seamless integration between their call center(s), their client portal, their Electronic Medical Record (EMR) platform, and a HIPAA-compliant Customer Relationship Management (CRM) system
Field Trip Health chose a robust Salesforce (CRM) ecosystem to lay out a foundation for improved efficiency and a centralized intake process to be able to scale as they grow their clinic locations across the U.S and Canada. A parallel project also launched Salesforce Marketing Cloud for campaign management.
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