As a part of our professional services team, the Implementation Project Manager should be comfortable delivering enterprise salesforce solutions. As a key member of the team, the Implementation Project Manager will be responsible for driving overall client success.
The Implementation Project Manager will also be responsible for upholding the highest degree of delivery excellence standards related to but not limited to project documentation, project management methodologies, risk mitigation, effective and timely communication, project KPI management, and internal/external stakeholder management.
Lead the successful implementation of Salesforce projects through the effective scope, timeline, resource, and budget management
Develop, maintain and manage detailed project plans, RAID logs, and critical path items for all assigned initiatives
Manage the Software Development Life Cycle (SDLC) using Agile and Predictive delivery methodologies
Use a variety of delivery management tools to manage Sprint progress, Sprint reviews, Sprint retrospectives, resource capacity, and Level of Effort
Be the primary customer interface and perform project management activities that ensure adherence to Salesforce leading practice and governance
Facilitate meetings, mentor teams of junior resources, and effectively manage customer escalations
Perform effective project closure activities at the completion of the project to include final billing, launch assessment readiness, customer handoff, project retrospective, and customer satisfaction survey
Oversight of Project Delivery Teams:
Monitor and review project progress and timelines; adjust schedules and plans as required and identify and resolve issues and risks to ensure successful project execution
Ability to weigh business and technical requirements to produce project plans and estimates
Track utilization of project resources and manage this against the resource allocation and budget
Communicate project status and progress to customer stakeholders, executives and key internal stakeholders
Direct and oversee multiple development streams to ensure design consistency and interoperability
Identify, analyze, prioritize, mitigate and communicate project risks and issues and present solutions and options to key stakeholders
Manage and communicate with remote development teams during non-traditional business hours
Collaborate and coordinate the project scope through effective change control leveraging the delivery team
Manage the expectations, negotiation, and communication with project key stakeholders while being responsible for all budgeting decisions associated with the projects
Inspire project teams to collaboratively work with each other as well as with customer teams
Lead and manage teams through influence while also functioning as an individual contributor
Coach and mentor, the project delivery team to improve overall delivery team effectiveness
Facilitate communication and resolve conflict
Required Skills & Experience:
Skilled with technologies such as Salesforce, Asana, Smartsheets, Jira, Zoom, G-Suite, Other Cloud Applications
3+ years of working with projects that are 3 to 12 months in duration
Senior-level "professional services consulting" experience; experience working in a client/service-oriented environment
Consistently write business correspondence that is professional, thoughtful, effective, and grammatically correct
Strong relationship management and strategic communication skills
Strong interpersonal, and leadership skills
Functional Salesforce experience is a strong plus
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best and make sure they keep getting better. On top of an exciting, intellectually challenging environment, we are offering:
Health Insurance plan including dependants
Remote and Flexible
Salesforce certification exam costs will be covered
Similar agency experience is a strong plus
Whether it's a new project or other opportunities to work with us, let's connect!
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